New Patient Center

Welcome to the new patient center for Seraly Eye Care Associates! We look forward to making your visit as smooth as possible.

When is an appointment billed to my vision insurance versus my medical insurance?

Most people have vision insurance and medical insurance. They are very different in terms of the services they cover and it’s important for our patients to understand those differences. Vision coverage (VSP, EyeMed, Davis, etc.) is mainly designed to determine a prescription for glasses and is not equipped to deal with complex medical conditions and/or diagnoses. It does allow for screenings of conditions, but once they are determined, then medical insurance is filed on those services. When a medical condition is present (such as diabetes, cataracts, dry eye, floaters, etc.) it is necessary to file the visit with your major medical carrier (BCBS, Aetna, UHC, Cigna, etc.) and the co-pays, co-insurance, and deductible for that insurance will apply. Insurance carriers set these rules and our office is required to follow them. In most cases, there is no way to know prior to the examination which type of insurance our office will be able to file for you.

What vision insurance providers are accepted?

Sometimes major medical insurance carriers have a vision plan added to your health plan; however they do not usually service the plan themselves. For example, Highmark’s Fashion Advantage Vision Plan is serviced by Davis Vision. If your card does not list the actual vision provider, call the member services number to see if they can assist you. If you still have questions about if your vision plan is accepted, please reach out to us by phone, text, or email.

  • Davis – Davis has provider networks, we are not included in all of them.
  • EyeMed
  • NVA
  • Spectera
  • Superior – Superior has provider networks, we are not included in all of them.
  • VBA
  • VSP

What to bring to your appointment?

  • Photo ID
  • Medical Insurance Card
  • All pairs of glasses that you currently wear
  • If you typically wear contacts, wear them into the appointment
    • Please bring a copy of your contact lens prescription, your contact lens boxes, or photos of the boxes showing brand and prescription
  • A pair of sunglasses in case of dilation
    • If you don’t have any or forget, we have disposable sunglasses
  • Any new patient forms you choose to print ahead of the appointment (New Patient Forms)
    • If you are unable to complete online or bring a printed copy, please arrive at least 20 minutes early for your appointment.

What if I need to reschedule or cancel my appointment?
You can call or text us during office hours if you need to make changes to your appointment. Office policy requires 24 business hours notice, if changes are made with less than 24 hours notice a $40 fee will be assessed per patient.

Thank you for choosing us, we look forward to meeting you!


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7:00 am-7:00 pm


9:00 am-5:00 pm


9:00 am-5:00 pm


8:00 am-4:00 pm






Reviews From Our Satisfied Patients

  • "Everyone has been so kind and patient despite being busy with patients! Awesome selection of glasses. More homey feel versus bland doctor office feel."
    Casey J.
  • "Dr Seraly is very thorough and her staff is excellent. They really take time to make sure all your questions are answered. Highly recommend!"
    Chelsea J.